Privacy Policy

1. Information we collect

• Account or guest workspace identifiers.
• Chat screenshots, text scripts, and other content you submit.
• Generated videos, render metadata, and usage logs.
• Device, browser, and diagnostic information needed to operate the site.
• Payment and billing metadata provided by Paddle or other processors.

2. How we use information

We use personal information to provide the service, process uploads, render videos, deliver purchases, prevent abuse, troubleshoot issues, improve reliability, and communicate support or billing updates.

3. Service providers and sharing

We may share information with infrastructure providers, storage and rendering services, analytics or monitoring tools, and payment processors such as Paddle, but only to the extent reasonably necessary to operate ChatReel.

4. Retention

We keep information for as long as needed to operate the service, support your workspace, comply with legal obligations, resolve disputes, and enforce our policies. Retention periods may vary based on the type of data and product usage.

5. Security

We use reasonable technical and organizational safeguards designed to protect information, but no method of transmission or storage is completely secure. You should avoid uploading content that you would not want processed online.

6. Your choices

You may contact us to request account help or deletion-related assistance where applicable. Some data may still be retained as needed for fraud prevention, accounting, legal obligations, or operational backups.

7. Children's privacy

ChatReel is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

8. Contact

For privacy questions, contact support@chatreel.app.